Intro
We are seeking a dynamic and experienced Head of IT Service Management (ITSM) & Information Security to lead our IT service delivery and ensure the robust security of our information processes. This critical role will be responsible for developing, implementing, and managing our ITSM framework, as well as safeguarding our data and systems against evolving threats. You will be a strategic leader, driving continuous improvement and fostering a culture of security awareness across the organization.
Your Mission
IT Service Management (ITSM):
Develop, implement, and maintain an ITIL-aligned ITSM framework
Build and lead the incident, problem, change, and configuration management processes
Define and monitor key performance indicators (KPIs) for IT service delivery
Drive continuous improvement initiatives to enhance service quality and efficiency
Manage global vendor relationships and service level agreements (SLAs)
Ensure effective communication and collaboration with stakeholders
Information Security:
Develop and implement information security policies, standards, and procedures
Conduct risk assessments and vulnerability analyses to identify security gaps
Manage security incidents and investigations, ensuring timely resolution
Implement and maintain security controls, including firewalls, intrusion detection/prevention systems, and access controls
Ensure compliance with relevant regulations and industry standards (e.g., ISO 27001, GDPR)
Conduct security awareness training for employees
Lead security audits
Oversee the management of data backups and disaster recovery plans
Stay up to date on the latest threat vectors, and mitigation strategies
Why us?
On top of a competitive package…
- We are open to flexible work models: we work on a hybrid mode and remotely
- To encourage education and professional growth, we offer an individual yearly budget of 1,200€
- You are entitled to 30 vacation days per year
- We offer BVG company ticket, JobRad bike leasing, Urban Sports Club membership, company pension scheme
- We care about your mental health and provide you with coaching and counseling sessions through the collaboration with the Fürstenberg Institut
- Regular team events and company events organised by our People team (Trust us, they know how to throw a party!)
- We equip you with the latest hardware and provide you with all the tools you need to thrive
About us
Adsquare is the global audience & location intelligence company making marketing a whole lot smarter.
With eight offices around the world we are a truly international company but one united team working towards our vision: empowering companies to accelerate business growth by staying at the forefront of data-driven marketing.
We are pioneers in advertising and data. We were born mobile, before it was a necessity, and have pioneered data-driven advertising in display and now DOOH. We have the smartest people, working with the best tech, so we can drive the pace of change.
We are visionaries. We see a better way for marketers and are doing everything we can to make that a reality. We believe in innovation and the power of technology. We believe in constantly improving what we’re doing because the work is never done.
We believe in what we do and rise to meet our own high standards. If there’s a problem, we fix it, humbly and without fuss or delay. Although our technology is best-of-breed, we are unassuming and modest in our approach.
We are passionately candid, both with each other and with our clients. We take the time to explain our approach to their problem, confident there is nothing to hide.
We are consistent and true to our word. We don’t take shortcuts but focus on being our clients’ most reliable partner. We make promises - and we keep them. As a result, clients enjoy spending time with us, because we are good people.
