Head of Client Success UK (m/f/d)
London
Full-time
Permanent employee
Intro
At Adsquare, we empower marketers and agencies with cutting-edge location intelligence to drive smarter, more effective advertising. As a leader in programmatic solutions, we provide real-time data and insights that enable our clients to reach the right audience at the right time. Our team thrives on innovation, collaboration, and a passion for delivering exceptional client outcomes. If you’re ready to be part of a fast-paced, dynamic environment where your work makes a direct impact, we’d love to hear from you.
Your Profile
7+ years of experience in client success, account management, or a related discipline within digital marketing, advertising technology, or SaaS.
Proven leadership experience, with a track record of managing and developing high-performing teams.
Excellent communication, negotiation, and interpersonal skills.
Strong technical aptitude with the ability to translate complex concepts for clients.
Analytical thinker with experience using data and KPIs to drive and measure success of team members
Self-motivated, highly organized, and able to thrive in a fast-paced, innovative environment.
Previous experience and knowledge of the programmatic advertising ecosystem, media agency landscape. Any experience with location data solutions would be a strong plus.
Higher education in Business, Marketing, or a related field is a strong plus.
What you will do
As Head of Client Success, UK, you will be responsible for building strong client relationships, driving adoption of Adsquare’s solutions, and ensuring exceptional service delivery for our clients in the UK market. You will collaborate closely with sales, marketing, product, and operations teams to drive our clients' success.
Lead and mentor the UK Client Success team, fostering a high-performance and collaborative environment, while managing the performance and development of direct reports.
Serve as the senior point of contact for key UK clients, building long-term, trusted advisor relationships.
Ensure the successful onboarding of new clients and drive adoption and ongoing engagement with Adsquare products and solutions.
Identify upsell and cross-sell opportunities, working in partnership with the Client Success and Sales team to maximise retention and growth.
Develop a deep understanding of clients’ business objectives, identify where Adsquare can drive value through our solutions to grow utilisation and market coverage.
Manage client escalations and challenging situations with professionalism and efficiency, communicating these in a timely manner to the business where relevant
Track and analyse key client success metrics, providing regular updates to internal teams and clients.
Contribute towards and implement best practices for onboarding and ongoing client support, as well as processes to continuously improve client lifecycle management, renewals, and retention.
Work with Sales and Marketing to identify case study opportunities and support the production of GTM collateral.
Collaborate with Global Client Success teams, sharing best practices and learnings to support alignment globally across the organisation
Gather client feedback and share insights with Product and Engineering to inform ongoing improvements and product development based upon our customers needs.
Represent Adsquare at industry events, conferences, and meetings as a subject matter expert.
Why us?
In addition to a competitive package:
- Hybrid working model.
- Annual learning budget of £1,200.
- 30 vacation days per year.
- Public transport contribution.
- Mental health support through Fürstenberg Institut.
- Latest hardware and tools to enable high performance.
About us
Adsquare is the global audience & location intelligence company making marketing a whole lot smarter.
With eight offices around the world we are a truly international company but one united team working towards our vision: empowering companies to accelerate business growth by staying at the forefront of data-driven marketing.
We are visionaries. We see a better way for marketers and are doing everything we can to make that a reality. We believe in innovation and the power of technology. We believe in constantly improving what we’re doing because the work is never done.
We believe in what we do and rise to meet our own high standards. If there’s a problem, we fix it, humbly and without fuss or delay. Although our technology is best-of-breed, we are unassuming and modest in our approach.
We are passionately candid, both with each other and with our clients. We take the time to explain our approach to their problem, confident there is nothing to hide.
We are consistent and true to our word. We don’t take shortcuts but focus on being our clients’ most reliable partner. We make promises - and we keep them. As a result, clients enjoy spending time with us, because we are good people.